When it comes to B2B marketing, email is still the most effective channel for communication with customers. Just take a look at these stats:

  • 77% of consumers prefer to receive permission-based marketing communications through email (ExactTarget).

Email marketing is about creating a relationship with the customer. Unlike B2C that try and tap into the emotions of the customer to generate a sale, B2B’s relationship is based more on logic.

Remember, nobody bought an airplane after reading one email. With B2B, you have to work with longer buying cycles and multiple decision-makers. As a result, you must be more in-depth with your marketing initiatives and focus on things that matter most to the customer.

This is why a successful B2B email marketing strategy focuses on increasing engagement with the customer, over pushing sales. By providing them with relevant and targeted information, you are increasing the likelihood they will become a paying client. The math on this is pretty simple:

More Engagement = More Leads = More Conversions = More Money

More engagement does not mean sending sales emails, expecting customers will make a purchase. It’s about understanding their purchase decision. It’s knowing what questions they are asking and providing them with relevant targeted content.

(Image source: Brainrider)

In fact, a study by Strongview found that for most businesses this year, the top priority for email marketing is clear: Increase subscriber engagement.

(Image source: superoffice.com)

So, here are three tactics you can use to help increase subscriber engagement.

1. Strong Subject Lines

There were 269 billion emails sent and received each day in 2017, and that figure is expected to grow to almost 320 billion daily emails in 2021, according to Statista. So, it is safe to say that most people’s inboxes are flooded with emails.

While customers sift through their inboxes and try to decide which emails to open and which ones to delete, it is often the subject line that is the determining factor.  This is why it is crucial to develop subject lines that appeal to your readers.  Strong subject lines should be short, descriptive, and promising.

The 8 most effective subject lines are:

The question subject line:

  • Are you a morning person or a night owl?
  • Do you take your coffee black?

The ‘How to’ subject line:

  • How to increase ROI
  • How to get 500 new Instagram followers in 1 hour

The scarcity subject line:

  • Only 1 day left to get our free brand review
  • Hurry! Only a few seats left

The announcement subject line:

  • Introducing our new iPhone App
  • Come see our new office

The number subject line:

  • 5 ways to build your subscriber list
  • 3 Steps to a better Facebook page

The curiosity gap subject line:

  • Simple copywriting tricks that will increase your click-through-rates
  • 3 out of 4 marketers are completely wrong about this fact

The surprise subject line:

  • What The Beatles can teach you about email marketing
  • Warning: Turtles may eat unattended items in your shopping cart

The personalized subject line:

  • Suzann, ready to grow your followers?
  • Mike, Only a few seats left for the marketing conference.

2. Personalize Emails

Gone are the days where companies would send out a single mass email to every subscriber on their list. Customers today are wanting more personalized content. They want to feel like your brand understands them and their needs. 

Studies have shown emails with personalized subject lines are 26% more likely to be opened than those without.  74% of marketers say targeted personalization increases customer engagement and overall sales. 

One of the most common strategies for personalization is using the recipient’s name. While this is a good start, personalization in an email should go further to help increase engagement. 

There are three main elements to consider when personalizing emails:


Offer relevant content to your subscriber.  Make sure that what you are sending directly impacts them. Remember, that people’s inboxes are cluttered and if your email isn’t relevant to them, then it will just end up in the trash.


Make sure you send the right content at the right time for each particular stage in your customers buying journey.  This makes the customer feel like you understand them and their needs. 

Comes From A Person

People trust people. When sending an email, make sure that you use a person’s name in the “from” field and use a face instead of a logo. 

3. Segment Email List

To help with email personalization, you have to segment your email list. What is relevant for one customer might not apply to another. By creating a more targeted email list, you can create more personalized emails. 

Latest user data from MailChimp shows that segmented campaigns get 14.37% more opens and 64.78% more clicks than non-segmented campaigns.

Some efficient ways to segment your list are:


Information such as age, gender, company position, and income level can reveal a lot about a customer’s needs and interests. Decide what metrics are essential for your business and include those in the signup process. Then use them to segment your email list. 

Email Engagement

You can segment by engagement by designating active and inactive users. Use the open rate and clickthrough rate as the metrics.  Then create specialized campaigns that target both groups.

Geographic Area

If you are a business where location can significantly influence purchasing decisions, then segmenting your email list by geographic area is a valuable tool.

Position in the Sales Funnel

This is one of the most powerful ways to segment your list.  Someone at the top of the funnel should be getting different targeted emails than those at the bottom.

Website Behavior

The amount of data you can gather about user’s website behavior is very impressive.  You can then use that data to segment your email list.  For example, you can send emails based on specific pages visited, what videos were watched or time active on a page. 


Email marketing is an essential tool in any B2B marketer’s toolkit.  The tips above will increase engagement and help you cut through inbox clutter to deliver real results.

Ready to increase your subscriber engagement? Contact us at joep@eisenberginc.com or call 214.528.5990

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